I do not get the very important SMS messages from my Hungarian bank and cannot use my account. Checked from different Hungarian numbers to different Dutch Vodafone mobile numbers, no message arrives!
Already contacted Customer Service on 28 August, the answer was unacceptable, they said contact my foreign provider. I am a Vodafone NL customer for about 18 years!!!!!! 2 September again reached Customer Service, reached a nice person who made a case again but then the possible answer can be expected within 5-10 work days!!!
Why did I not get the same answer on 28 August from Customer Service than on 2 September? It could have saved me 5 days! Can I make Vodafone pay for my late payments becasue of their network/technical issues and not supportive or not knowledgable Customer Service?
I did read about the same problem on this forum but obviously nothing happened since then and I could not find back those posts, though they even mentioned the same date, 22 June 2020 when the system still worked for me as well.
Can you advise me what can be done and urgently? I look forward to receiving your answer a.s.a.p!