Mijn vodafone nummer is niet bekend

[rch22]

Hi,

I have an issue with my vodafone number, it said that my number is not exist by vodafone when I would like to connect it to my vodafone account. Do have any idea how to fix this?

FYI - My number was a prepaid and I transferred it to post paid. I have contacted the customer service several times and they gave me a report number.

[Energieboy]

Hi @rch22 
I understand that you have already had contact with Vodafone's customer service and that they have given you a report number. This means that they are handling your question and that this can take 5 to 10 days before you get an answer (because they have to investigate it).

If a Vodafone employee reads your message this weekend, they will probably address you. However, if it is already being processed then it is difficult for the Community Employee to intervene. Be patient, however difficult it may be. As long as you are reachable, that's the most important thing.

In any case, have a good weekend and if an employee has your message, they will contact you.

[rch22 · Accepted solution]

Energieboy wrote:

Hi@rch22 
I understand that you have already had contact with Vodafone's customer service and that they have given you a report number. This means that they are handling your question and that this can take 5 to 10 days before you get an answer (because they have to investigate it).

If a Vodafone employee reads your message this weekend, they will probably address you. However, if it is already being processed then it is difficult for the Community Employee to intervene. Be patient, however difficult it may be. As long as you are reachable, that's the most important thing.

In any case, have a good weekend and if an employee has your message, they will contact you.

Thank you for your proper message! I’ll be a bit more patient. Have a good weekend!

[Sharon]

@rch22 

I'm sorry for the inconvenience. What is currently the status? Did you have any contact with my colleagues already? 

[rch22]

Sharon wrote:

@rch22

I'm sorry for the inconvenience. What is currently the status? Did you have any contact with my colleagues already? 

It is okay! There is no response currently, I hope this week I will hear something from you.

Yes, I did. But your colleagues said it was a little bit strange because by your systems it has been activated.

[Louis]

In this case we have to wait for a solution from our technical department @rch22 

[Louis]

@rch22 did my collegues from the technical department resolve the issue? 

[rch22]

Yes, and all has been fixed. Many thanks!

[Louis]

Topic closed