Hi
aquaskaya Welcome to the Vodafone community
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Do not agree that Vodafone is bad because it is not in the wrong for now. If you explain what has happened, Vodafone will certainly look into it. For more info, have a look at this topic https://forum.vodafone.nl/archief-2018-48/videofun-health-academy-en-betaal-smsj-es-abonnementen-296110 or https://forum.vodafone.nl/abonnementen-2/betaalde-sms-of-internetdiensten-259354
Sorry for my English, then it is Google translator's fault